Shipping Policy

At I You Print, we aim to ensure that your printed products are produced and delivered safely and within the estimated timeframe shown at the time of ordering.


Production & Processing

All orders are custom printed and may require production, finishing and quality-control time before dispatch. The production turnaround time depends on the product, quantity, finishing requirements and the turnaround option selected.

The production time and delivery/transit time are separate.

Your estimated delivery date is based on the applicable production time plus the estimated shipping time.If artwork requires correction, approval, proofing or additional information before production can begin, the production turnaround may start only after the artwork has been approved and the order is ready for production.

Shipping & Delivery

We use trusted third-party print production and fulfilment partners, together with established delivery carriers, to produce and ship certain orders on our behalf.The available shipping service, delivery cost and estimated delivery time will be shown during the ordering process where applicable.

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been expressly confirmed by I You Print in writing.For time-sensitive orders, customers should allow sufficient additional time for production and delivery and should contact us before placing the order if a specific deadline is critical.

Delivery Delays

While we and our fulfilment partners make every reasonable effort to meet the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruption, technical issues, customs delays, strikes, service interruptions or other unforeseen circumstances. A delay in transit does not automatically mean that an order is eligible for cancellation, refund or reprint. We will, however, work with the relevant production or delivery partner to investigate and resolve delivery issues wherever reasonably possible.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.We cannot be held responsible for delays, additional delivery charges or failed delivery attempts resulting from an incorrect, incomplete or inaccessible delivery address supplied by the customer. If an order needs to be redirected after dispatch, any additional carrier or administrative charges may be payable by the customer.

Multiple Products or Orders

Where an order contains multiple products, items may occasionally be produced at different facilities or shipped separately. As a result, products from the same order may arrive in separate packages and may be delivered on different dates. Where applicable, separate shipping charges may also apply.

Damaged or Missing Deliveries

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the damaged products so that we can investigate the issue with the relevant production or delivery partner. If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment and provide the appropriate assistance.

Third-Party Fulfilment

Some iYouPrint orders are produced and/or dispatched through specialist third-party print production partners. This allows us to offer a wider range of products, production options and delivery services. Regardless of which production or fulfilment facility is used, your order remains an I You Print order and our customer service team will assist you with any production or delivery queries.

Contact Us

If you have a specific delivery deadline, please contact us before placing your order so that we can advise you on the available production and delivery options. For any shipping or delivery questions, please contact the I You Print customer service team.